About

FAQ

• Where is the store based?

  Singapore, Singapore

• Do you accept orders placed outside of the US?

  We sure do!

• Regarding shipping

  Shipping cost are adjusted according to the weight and packaging* of each item. Tracking number included.

  Package will be shipped on the following Saturday within a week.

  *Items are packed using cardboard and bubblewrap.

  With effect from October 2020, new changes made in regards to postal rates:
  https://www.singpost.com/postalrevisions

• The item I want is sold out, will it be restocked?

  If a particular item you want is sold out, you can request for item restock through the store contact form.
  We will reply within 24 hours regarding if the stock is still available in Japan.

  Please be prepared to wait for at least 2 weeks for the requested item to arrive and be shipped to you.

• How long will it take to receive my order?

  International shipping would take around 2 weeks or more, depending on the country's location and postal service. Domestic shipping would take 2 to 5 days.

  Please do take note that shipping may differ during holiday seasons.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.